Management payroll
No store manager, no shift supervisors, no district overhead. Those functions are included in the Harmony licence, at the same fee whether you run one counter or nine.
Franchise opportunities · 2061 intake
Own the counter. Never run it.
A Big Ray's franchise comes with no management layer to hire, train, replace or fall out with. Harmony rosters, orders, allocates, corrects and reviews. You hold the lease and the licence, and you look at one number a week.
The economics
What a Harmony counter costs to run
Time to productive
New crew are directed through their first shift, so training is a headset and a door code. A counter can absorb a complete change of crew inside a fortnight without a dip in tray time.
Labour cost per order
Group average since full Harmony coverage, against the last year of human-managed stores. Crew hours track the demand curve to the quarter-hour instead of the shift.
What you are responsible for
A short list
- The site, the lease and the fit-out to group specification.
- The crew engagement paperwork — crew are engaged by you, not by the group.
- Stock payment against the orders Harmony places on your behalf.
- The Harmony licence fee, 6.5% of net counter revenue.
- Turning up if the fire alarm goes off. Harmony will call you.
Franchisee weekly report — sample
Orders19,344
Net counter revenue$118,410
Crew hours scheduled1,850
Crew hours worked1,850
Crew labour, all in$21,090 (17.8%)
Crew utilisation, mean93.4%
Crew below review band2 — actioned
Engagements ended this week3
Replacements already placed3
Decisions required from you0
Frequently asked, by owners
The questions we get at the open days
Can I overrule Harmony in my own store?
On price, no. On staffing, no. On the recipes, absolutely not. You may close the counter for safety at any time, and you may decline the quarterly hours model once a year, which moves the store to a fixed-roster band at a higher labour cost.
What happens when crew leave?
Harmony holds a live applicant pool for every travel band and places a replacement before the shift it is needed for. Group median time from engagement ending to replacement on the counter is 31 hours. Turnover is a scheduling input rather than a cost.
Do I need restaurant experience?
No. Nine of our last twelve franchisees had none. The system that knows how to run a kitchen is the one you are licensing.
Could I one day work in group management?
Group management is Harmony. The board is four people and a licence-holders' council that meets twice a year. Franchisees own counters; they do not enter the operating structure, because there is no operating structure to enter.
Open days, every second Thursday
Fairlawn Road, 10:00. You will be shown the counter running a full lunch rush with nobody in charge of it. Bring proof of funds; we will bring the burgers.